ko9 Terms and Conditions – Know Your Rights

01 Introduction

Welcome to ko9. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you", "your") and ko9 ("ko9", "we", "us", "our") governing your access to and use of the ko9 platform, including all games, payment services, promotions, and any other features available at ko9.bet.

By registering an account on ko9, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not register an account or use the ko9 platform.

ko9 operates under a valid gaming licence and is committed to providing a fair, transparent, and responsible gaming environment for all players. These Terms are designed to protect both players and the integrity of the platform. They are written in plain language because ko9 believes players deserve to understand exactly what they're agreeing to.

02 Eligibility

To register and play on ko9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. ko9 does not permit minors to register or play under any circumstances.
• You must be accessing ko9 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a ko9 employee or contractor.
• You must not have been previously excluded or banned from ko9 for any reason.
• You must be acting on your own behalf and not as an agent for any third party.

ko9 reserves the right to request age verification documents at any time. If a player is found to be under 18, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment source where possible.

03 Account Registration

Each player is permitted to hold one account only on ko9. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all accounts being closed and all funds being forfeited.

When registering, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, mobile number, and any other information requested during the registration process. ko9 uses this information to verify your identity and process payments correctly.

• Your mobile number must be registered in your own name and must be a valid Bangladesh number.
• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• If you suspect unauthorised access to your account, contact ko9 support immediately via live chat or email.
• ko9 is not liable for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.

04 Deposits and Payments

ko9 supports deposits via bKash, Nagad, and Rocket. All deposits are processed instantly and credited to your ko9 wallet in real time. There are no fees charged by ko9 on deposits, though your mobile banking provider may apply their own transaction charges.

• All deposits must be made from a mobile banking account registered in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply and are displayed at the time of transaction.
• ko9 reserves the right to request proof of payment source at any time as part of our verification process.
• Deposits made in error cannot always be reversed. Contact support immediately if you believe a deposit was made incorrectly.

ko9 holds all player funds in accounts that are separate from operational funds. Your balance is protected and available for withdrawal at any time, subject to these Terms.

05 Withdrawals

Withdrawals on ko9 are processed to the same mobile banking account used for your most recent deposit. This is a security measure to prevent fraud and protect player funds.

• Most withdrawals are completed in under two minutes. In rare cases, additional verification may extend this timeframe.
• Minimum and maximum withdrawal limits apply per transaction and per day.
• Withdrawals of bonus funds are subject to the wagering requirements outlined in Section 6.
• ko9 may request identity verification documents before processing a withdrawal, particularly for large amounts or first-time withdrawals.
• Withdrawals to third-party accounts are not permitted under any circumstances.

06 Bonuses and Promotions

ko9 offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules outlined here.

• All bonuses are subject to wagering requirements. The specific wagering requirement for each bonus is stated in the promotion details.
• Bonus funds cannot be withdrawn until the wagering requirement has been met in full.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• ko9 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers — including through multiple accounts, coordinated play, or systematic wagering strategies designed to circumvent wagering requirements — will result in forfeiture of the bonus and any associated winnings.

07 Fair Play Rules

ko9 is committed to providing a fair gaming environment for all players. Every game on the platform uses a certified random number generator (RNG) that has been independently audited. Return-to-player (RTP) figures are published openly for every game.

• Players must not use any software, tool, or method designed to gain an unfair advantage over other players or the platform.
• Collusion between players — including coordinating bets, sharing account access, or any other form of cooperative play designed to exploit the platform — is strictly prohibited.
• Exploiting software bugs or errors to gain an advantage is prohibited. If you discover a bug, you are required to report it to support immediately. Any winnings obtained through a known bug may be voided.
• ko9 reserves the right to void any bet or game round where there is evidence of technical error, regardless of the displayed outcome.

08 Prohibited Activities

The following activities are strictly prohibited on ko9 and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account on ko9.
• Providing false or misleading information during registration or verification.
• Using stolen, fraudulent, or unauthorised payment methods.
• Attempting to launder money or use ko9 for any illegal financial activity.
• Using automated bots, scripts, or software to interact with the platform.
• Threatening, harassing, or abusing ko9 staff or other players.
• Attempting to access another player's account without authorisation.
• Any activity that ko9 reasonably determines to be fraudulent, deceptive, or harmful to the platform or its players.

09 Account Suspension and Closure

ko9 reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity or age verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• At the player's own request, including self-exclusion requests.
• Inactivity for a period exceeding 12 consecutive months.

If your account is closed due to a breach of these Terms, any balance remaining in your account may be forfeited. If your account is closed for any other reason, your remaining balance will be returned to your registered payment method after any applicable verification checks.

Players who wish to close their own account voluntarily can do so by contacting ko9 support via live chat or email at [email protected].

10 Responsible Gaming

ko9 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their activity on the platform.

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Self-Exclusion: Request a temporary or permanent self-exclusion at any time by contacting support. Self-exclusion takes effect immediately.
• Reality Checks: Enable periodic reminders showing how long you have been playing and how much you have wagered.

If you are concerned about your gaming habits, or those of someone you know, please visit the Responsible Gaming page for more information and support resources. ko9's responsible gaming team is available 24/7 and will always treat your enquiry with complete confidentiality.

11 Intellectual Property

All content on the ko9 platform — including but not limited to game software, graphics, logos, text, audio, and video — is the property of ko9 or its licensed content providers and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works from any ko9 content without prior written permission.
• The ko9 name, logo, and brand identity are registered trademarks. Unauthorised use is prohibited.
• Game content is licensed from third-party providers and is subject to their respective intellectual property rights.

12 Limitation of Liability

To the fullest extent permitted by applicable law, ko9 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

• ko9 does not guarantee uninterrupted access to the platform. Scheduled maintenance and unexpected technical issues may occasionally affect availability.
• ko9 is not responsible for losses resulting from a player's failure to keep their account credentials secure.
• In the event of a technical error that affects a game outcome, ko9 reserves the right to void the affected round and return the wagered amount to the player's account.

Nothing in these Terms limits ko9's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

13 Changes to These Terms

ko9 reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, ko9 will notify players via email or an in-platform notification.

Your continued use of the ko9 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

It is your responsibility to review these Terms periodically to stay informed of any updates. ko9 recommends checking this page whenever you return to the platform after an extended absence.

14 Contact Us

If you have any questions about these Terms, or about your account, payments, or any other aspect of the ko9 platform, our support team is available 24/7 and ready to help.

• Email: [email protected]
• Live Chat: Available directly from your ko9 account dashboard, 24 hours a day, 7 days a week.
• FAQ: Visit the FAQ page for answers to the most common questions.

ko9 aims to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during normal operating hours and within a few minutes at all other times.